Refund Policy

1. General Policy

By completing a ticket purchase on vibedistrict, you acknowledge and agree that:

• All sales are final. No refunds, exchanges, or cancellations are permitted once a booking is confirmed.
• Tickets are non-transferable unless explicitly stated on the event page.
• Missing an event, arriving late, being denied entry for violating venue rules, or changing your plans does not qualify for a refund.
• Convenience, platform, payment-processing, or similar fees shown before payment may be non-refundable, except where required by law.
• vibedistrict acts as a ticketing platform and facilitates transactions for event organizers and venues.

2. Event Cancellation or Postponement

If an organizer or venue cancels, postpones, relocates, or materially changes an event, we will make reasonable efforts to notify ticket holders using the contact information on the booking. The organizer determines the remedy offered, which may include a replacement date, credit, or refund. A refund is not automatic unless the organizer authorizes it or applicable law requires it.

Approved refunds are returned to the original payment method. Bank and payment-gateway processing times may apply. If an event has been cancelled and you need assistance, contact info@thevibedistricthyd.com and we will do our best to facilitate communication with the organizer on your behalf.

3. Dine-in Booking Amount and App Credit

• A dine-in booking amount or cover charge secures the reservation and is non-refundable and non-transferable.
• It becomes redeemable credit only when the checked-in guest pays the eligible food and drinks bill through the Vibe District app.
• The credit cannot be redeemed for cash, transferred to another booking, carried forward, or claimed when the bill is paid outside the app.
• If the guest does not attend, does not check in, or does not complete eligible in-app bill payment, the booking amount is forfeited.
• Any discount, minimum bill, maximum discount, time window, or other offer condition displayed for the booking also applies.

4. Food and Drinks Bill Payments

Before confirming an in-app bill payment, review the bill amount entered, discount, booking credit, and final amount payable. Once a valid bill payment is captured and settled, it cannot ordinarily be reversed merely because an incorrect bill amount was entered or the guest later disputes items supplied by the venue. Billing or service disputes should be raised with the venue and Vibe District promptly.

5. Payment Failures and Duplicate Charges

If your payment was deducted but you did not receive a booking confirmation or ticket, please contact us immediately. We will investigate and, if a genuine double charge or failed booking is confirmed, initiate reversal of the excess amount to the original payment method. Banks or payment gateways may take 5–7 business days, or longer in exceptional cases, to reflect the credit.

For any payment-related issues, reach us at: info@thevibedistricthyd.com

6. Chargebacks and Disputes

Please contact us before initiating a chargeback so we can investigate the booking, ticket, check-in, or bill-payment records. Fraudulent or abusive disputes may lead to account restrictions. Nothing in this policy limits rights that cannot be waived under applicable consumer law.

7. Contact Us

For all payment and booking-related queries: